How can we help you?

You don't need to do anything if you are expecting a large amount of money. As we review transfers on a case-by-case basis, there's no way to know what information we’ll need until we've received the transfer. Sometimes, we’ll ask you about your relationship to the sender, where the money came from, and the purpose of the transfer. This is a regulatory requirement, and it helps us to make sure that our services are safe and secure for everyone.

How long it takes for your recipient to receive funds depends on how they were sent.

Zen Transfers, transfers to other Zenus clients are free of charge and instant. 

ACH payments are not instantaneous, they are processed in batches by all the banks in the network, usually three times a day with a 3pm AST daily cut off. Domestic ACH payments should arrive within 1-2 business days, international payments can take longer. 

SWIFT/Wire transfers are sent electronically and should arrive 3 to 5 business days.

In both cases transfers may be delayed if further information is required or details need to be checked.

To send Swiss francs (CHF) to your Zenus Bank account, you will need to contact the financial institution you have your money in or use their banking platform to request the transfer. To ensure that your transfer arrives at Zenus you will need to use the details below. Be advised that all funds deposited in Zenus accounts will be posted in U.S. Dollars. 

If you don't know how or where to find your account number, please read our "How to see my full account number?" article.

Bank account details to use when sending money to your Zenus Bank account:

Beneficiary field - 

IBAN: CH4508726000050363020

Name: Custom House Financial (UK) Limited

Address: Hammersmith Road London W6 7DL United Kingdom

Beneficiary Bank - 

Name: Bank of America Merrill Lynch

SWIFT: BOFACH2X

Address: Stockerstrasse 23 8002 Zurich Zurich, Switzerland

Reference - 

52240LA 

Full Name: (as it appears on your account)

Zenus Account number: (20 digits)

If you have more questions, please contact Client Services and we'll be happy to help.

Beneficiary field - 

Account Number: 71346-014

Name: Custom House Financial (UK) Limited 200

Address: Hammersmith Road London W6 7DL United Kingdom

Beneficiary Bank - 

Name: Bank of America NA Hong Kong Branch

SWIFT: BOFAHKHX

Address: Level 20 Tower 2, Kowloon Commerce Centre

51 Kwai Cheong Road Hong Kong Hong Kong

Routing code: 55757

Reference - 

52240LA 

Full Name: (as it appears on your account)

Zenus Account number: (20 digits)

To be able to receive funds on your account is important that you have the account in an active status. To active your account you have to log in for the first time after your application has been approved.  

Beneficiary field - 

Account Number: 0161736406

Name: Custom House Financial (UK) Limited 200

Address: Hammersmith Road London W6 7DL United Kingdom

Beneficiary Bank - 

Name: Citibank N.A.

SWIFT: CITIJPJT

Address: Otemachi Park Building1-1-1 Otemachi, Chiyoda-ku Tokyo100-8132 Japan

Reference - 

52240LA 

Full Name: (as it appears on your account)

Zenus Account number: (20 digits)