Are My Information and Funds Protected with Zenus Bank?

Security

Zenus Bank takes reasonable measures to help protect all information about you from loss, theft, misuse, and unauthorized access, disclosure, alteration, and destruction. Additionally, Zenus implements policies designed to protect the confidentiality and security of your non-public personal information, including a privacy protection policy for Social Security numbers. Zenus limits the access to your non-public personal information to the employees that have a business reason to know your personal information. Zenus implements security practices and procedures designed to protect the confidentiality and security of such information and prohibit the unlawful disclosure of such information according to the policies.

You can see information that pertains to the Privacy Policy by scrolling to the bottom of the page and clicking on Privacy Policy. You may also view the Privacy Policy page by clicking the following link: https://zenus.com/privacy-policy.

Need help? Email us: clientservices@zenus.com

How Zenus protect my information?

Zenus implements policies designed to protect the confidentiality and security of your nonpublic personal information, including a privacy protection policy.

Need help? Email us: clientservices@zenus.com

Who can sign up for a Zenus account to send payments?

The products that Zenus bank offers are retail and commercial accounts. Both of these accounts can send payments however you cannot use your personal account for business purposes and vice versa.

Need help? Email us: clientservices@zenus.com

I think my account was hacked - what should I do?

If you believe your Zenus account has been compromised and you still have access, we recommend you:

Change your password
Update your security questions
If you think your email address was hacked, change the email address linked to your Zenus account

If you cannot log in, please reset your password using the password retrieval tool. Once you regain access to your account, please update your security details as suggested above.

If you can’t reset your password, scroll down this page and click on “if not, contact Client Services”. This link will direct you to our inquiry form. Please ensure you provide the required information on the form and select the following topic, "Problems with our website, app or online banking".

Your claim will be reviewed by a Zenus representative who will look into the issue to resolve it.

Need help? Email us: clientservices@zenus.com

Is my money covered by a financial protection scheme?

Zenus Bank has comprehensive insurance policies via leading global insurers to keep the bank and clients’ deposits safe. We are not a member of the FDIC or the Financial Services Compensation Scheme (FSCS).

Zenus’ choice to operate as a full-reserve bank is critical in protecting your funds. We do not invest customer deposits. This means there is little to no risk, giving you peace of mind and reassurance that your money is not going safely in place.

All client deposits are held in top-tier financial institutions including the Federal Reserve Bank of New York. This has the added benefit of FDIC coverage applying to our correspondent accounts held at other institutions.

Need help? Email us: clientservices@zenus.com

Keeping your account secure

We've added lots of technical security features to your Zenus account but you need to help keep it secure. Here are some simple security steps we recommend you take:

1. Use a strong, unique password.
(Your password must be a minimum of 12 characters long, use a combination of upper and lowercase letters, numbers and special characters)
2. Do not share your password with anyone.
3. Do not use the same passwords you use for your social media or emails.
(You might want to consider using a password manager to manage all of your login credentials for you. They can also generate ultra-secure passwords, saving you from having to remember lots of different ones or resorting to using the same one for everything)
4. Do not share logins.
(If one or more people use your device, you should all have separate logins)
5. We use advanced compound biometrics to make sure only the original applicant has access to the account.

Need help? Email us: clientservices@zenus.com

Safety of funds

As a full reserve digital bank, the risks that apply to our customer deposits are different from traditional FDIC insured banks.

We are not a lender and do not invest customer deposits.
We do not have physical branches and do not deal with cash deposits, transfers, or storage.
We do not accept or issue checks.
We do not operate our own ATM machines.
We do not provide any type of credit or overdraft facility exposing the bank to underwriting risk.
All client deposits are held in top tier financial institutions including the federal reserve bank of New York.
FDIC coverage of our counterparty banks applies to our own correspondent accounts held with them.

Our current insurance coverage takes into consideration the size of the bank and the policies will grow as needed to provide optimal coverage for the institution and our clients. We have Cybersecurity and Crime insurance policies from top tier international insurers that cover all transactions and deposits you may hold at Zenus Bank.

Your account is protected, among other things, against: