Zenus Bank does not process cash deposits. Members may fund their accounts via internal transfers from another Zenus account/member, Visa Direct OTC, ACH, or SWIFT transfers.
Deposits and Withdrawals
How do I transfer British Pound Sterling to my Zenus account?
To send British Pound Sterling (GBP) to your Zenus Bank account, you will need to contact the financial institution you have your money in or use their banking platform to request the transfer. To ensure that your transfer arrives at Zenus you will need to use the details below. Be advised that all funds deposited in Zenus accounts will be posted in U.S. Dollars.
Beneficiary Bank
Zenus Bank Intl
If you don't know how or where to find your account number, please read our "How to see my full account number?" article.
Bank account details to use when sending money to your Zenus Bank account:
Beneficiary Field
Full Name: (as it appears on your account)
Full Address:
Full Name: (as it appears on your account)
Full Address:
Zenus Account number: (20 digits)
Beneficiary Bank
Zenus Bank Intl
Swift Code: ZEITPRSJ
Zenus Bank Address: Zenus Tower, 19th Floor, 252 Ponce de Leon, San Juan, PR, 00918
Zenus Bank Address: Zenus Tower, 19th Floor, 252 Ponce de Leon, San Juan, PR, 00918
If you have more questions, please contact Client Services and we'll be happy to help.
How to transfer/deposit USD to my Zenus account?
Beneficiary Field:
Full Name: (as it appears on your account)
Full Address:
Beneficiary Bank:
Zenus Bank Intl
To transfer U.S. dollars to your Zenus account, you will need to provide the details below to the person making the payment or use them yourself.
Beneficiary Field:
Full Name: (as it appears on your account)
Full Address:
Zenus Account number: (20 digits)
Beneficiary Bank:
Zenus Bank Intl
Swift Code: ZEITPRSJ
Zenus Bank Address: Zenus Tower, 19th Floor, 252 Ponce de Leon, San Juan, PR, 00918
Zenus Bank Address: Zenus Tower, 19th Floor, 252 Ponce de Leon, San Juan, PR, 00918
Intermediary bank for USD transfers only, if needed:
Name: JP Morgan Chase NA
Address: New York, NY
Routing Number: 021000021
BIC Code: CHASUS33
How to make US local transfers using ABA:
Bank Information:
Routing 021000021
Name: JP Morgan Chase / NEW YORK NY, US
Beneficiary:
Account: 866533562
Name: Customer's name
Address: Customer's address
Reference:
Zenus Account number
If you would like to transfer from other currencies, please select the currency listed below to view the transfers instructions:
If you need additional help to make a deposit from any other currency please contact Client Services via email at clientservices@zenus.com or via phone by calling +1 833-936-8711 (USA toll-free) Open 9:00 am - 6:00 pm Monday to Friday EST.
How do I transfer Swiss francs to my Zenus Bank account?
To send Swiss francs (CHF) to your Zenus Bank account, you will need to contact the financial institution you have your money in or use their banking platform to request the transfer. To ensure that your transfer arrives at Zenus you will need to use the details below. Be advised that all funds deposited in Zenus accounts will be posted in U.S. Dollars.
If you don't know how or where to find your account number, please read our "How to see my full account number?" article.
Bank account details to use when sending money to your Zenus Bank account:
Beneficiary field -
IBAN: CH4508726000050363020
Name: Custom House Financial (UK) Limited
Address: Hammersmith Road London W6 7DL United Kingdom
Beneficiary Bank -
Name: Bank of America Merrill Lynch
SWIFT: BOFACH2X
Address: Stockerstrasse 23 8002 Zurich Zurich, Switzerland
Reference -
52240LA
Full Name: (as it appears on your account)
Zenus Account number: (20 digits)
If you have more questions, please contact Client Services and we'll be happy to help.
How do I transfer Hong Kong dollars to my Zenus Bank account?
To send Hong Kong dollars (HKD) to your Zenus Bank account, you will need to contact the financial institution you have your money in or use their banking platform to request the transfer. To ensure that your transfer arrives at Zenus you will need to use the details below. Be advised that all funds deposited in Zenus accounts will be posted in U.S. Dollars.
If you don't know how or where to find your account number, please read our "How to see my full account number?" article.
Bank account details to use when sending money to your Zenus Bank account:
Beneficiary field -
Account Number: 71346-014
Name: Custom House Financial (UK) Limited 200
Address: Hammersmith Road London W6 7DL United Kingdom
Beneficiary Bank -
Name: Bank of America NA Hong Kong Branch
SWIFT: BOFAHKHX
Address: Level 20 Tower 2, Kowloon Commerce Centre
51 Kwai Cheong Road Hong Kong Hong Kong
Routing code: 55757
Reference -
52240LA
Full Name: (as it appears on your account)
Zenus Account number: (20 digits)
How do I transfer Japanese yen to my Zenus Bank account?
If you want to send Japanese Yen (JPY) to your Zenus account you will need to contact the financial institution you have your money in or use their banking platform to request the transfer. To ensure that your transfer arrives at Zenus you will need to use the details below. Be advised that all funds deposited in Zenus accounts will be posted in U.S. Dollars.
If you don't know how or where to find your account number, please read our "How to see my full account number?" article.
Bank account details to use when sending money to your Zenus Bank account:
Beneficiary field -
Account Number: 0161736406
Name: Custom House Financial (UK) Limited 200
Address: Hammersmith Road London W6 7DL United Kingdom
Beneficiary Bank -
Name: Citibank N.A.
SWIFT: CITIJPJT
Address: Otemachi Park Building1-1-1 Otemachi, Chiyoda-ku Tokyo100-8132 Japan
Reference -
52240LA
Full Name: (as it appears on your account)
Zenus Account number: (20 digits)
If you have more questions, please contact Client Services and we'll be happy to help.
Can I deposit cryptocurrencies in my Zenus account?
No, Zenus Bank does not allow cryptocurrency deposits or support any cryptocurrency-related activities.
How do I make a withdrawal?
Zenus Bank allows you to withdraw cash from any ATM accepting VISA brand. Here's what you need to know:
How to use VISA ATMs:
- Find a Visa ATM near you.
- Insert or swipe your Zenus Bank VISA debit card.
- Enter your PIN for security.
- Select your withdrawal amount, within the daily, weekly, and monthly limits.
- Confirm, and the ATM will dispense your cash.
Withdrawal Limits:
- Daily: You can withdraw up to $500 every day.
- Weekly: Enjoy a limit of $3,500 per week.
- Monthly: Need more cash? You have a $15,000 monthly limit.
Transaction Volume:
- Daily: 3 transactios
- Weekly: 21transactions
- Monthly: 90 transactions
Support articles:
- For additional charges and limit information visit the following link: https://zenus.com/en/personal/accounts/charges-and-limits/
- To know how to set-up or change your PIN number visit the following link: https://support.zenus.com/faqs/?ka=KA-01919
We're dedicated to making your banking experience better. Whether it's for everyday expenses or larger goals, this feature offers flexibility and ease.
If you have questions or need help, contact our customer support team. Thank you for choosing Zenus Bank as your banking partner.
How can I access the funds that I have received through Zenus?
There are two ways to access the funds you receive into your Zenus Bank account:
- You can access your funds by transferring money from your Zenus account to your local bank account.
- You can go to any participating ATMs and withdraw up to $360 daily.
Get in touch with us
If you're looking to learn more about us, have already applied or you're already a client, we're here to help.
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