How can we help you?

You can find your virtual card details in the Zenus app and online banking.

To view your card details:

• Log in to your account,
• Slide or click your bank account overview to the left and you'll see your virtual card,
• Tap the three purple dots located in the top right corner of the black card, 
• Select View Card Details on the pop-up screen,
• Click the switch button next to "Show details" which will allow you to see your account number.

Once you are in, for security, you will have 25 seconds to copy the information, if you need more time to get the information just repeat the process.

1. Log in to Zenus app
2. Slide right to left to see the virtual card
3. Tap the three dots located at the top right corner of the card
4. Select the "View Card Details" tab
5. Select "Get Security Code"
6. Pass Biometrics Verification if approved you will see the CVV Code for 20 seconds

Once approved, you can use your virtual card before you receive your physical card. Please note that your Zenus Bank debit card is primarily a digital card, so you can start using your card for online purchases and payments as soon as your account is active. You will only receive a physical card if you request it.

Whether you can get a Zen Card, which is the Visa Infinite debit card, depends on your country of residence. Currently, we can only offer cards in a select number of countries:

Zenus Visa cards will be automatically issued in our licensed countries. Including: 
Argentina, Armenia, Bahamas, Belize, Bermuda, Cayman Island, Chile, Colombia, Dominican Republic, Ecuador, Egypt, Hong Kong, Jordan, Kazakhstan, Kenya, Kuwait, Mauritius, Mexico, New Zealand, Peru, Philippines, Saudi Arabia, Seychelles, Singapore, St Vincent and the Grenadines, Taiwan, Tanzania, Turks and Caicos Islands (UK), Uganda, Uruguay, US, Vanuatu, Vietnam and Virgin Islands (UK).

Bank accounts in the following countries are not yet available with virtual or physical debit cards:

Afghanistan, Andorra, Antarctica, Austria, Belarus, Belgium, Brazil, Bulgaria, Burundi, Canada, Central African Republic, China, Croatia , Cuba, Cyprus, Czechia, Democratic Republic of the Congo, Denmark, Estonia, Finland, France, Georgia, Germany, Greece, Hungary, Iceland, India, Indonesia, Iran, Iraq, Ireland, Israel, Italy, Latvia, Lebanon, Libya, Lithuania, Luxembourg, Malaysia, Mali, Malta, Moldova, Monaco, Montenegro, Morocco, Myanmar, Netherlands, Nicaragua, Nigeria, North Korea, Norway, Pakistan, Palestinian, Territory, Poland, Portugal, Qatar, Romania, Russia, San Marino, Serbia, Slovakia, Slovenia, Somalia, South Africa, South Sudan, Spain, Sudan, Sweden, Switzerland, Syria, Thailand, Turkey, Ukraine, United Arab Emirates, United Kingdom, Vatican, Venezuela, Yemen, Zimbabwe

Once approved, you can use your virtual card before you receive your physical card. Please note that your Zenus Bank debit card is primarily a digital card, so you can start using your card for online purchases and payments as soon as your account is active. You will only receive a physical card if you request it.

Whether you can get a Zen Card, which is the Visa Infinite debit card, depends on your country of residence. Currently, we can only offer cards in a select number of countries:

Zenus Visa cards will be automatically issued in our licensed countries. Including: 
Argentina, Armenia, Bahamas, Belize, Bermuda, Cayman Island, Chile, Colombia, Dominican Republic, Ecuador, Egypt, Hong Kong, Jordan, Kazakhstan, Kenya, Kuwait, Mauritius, Mexico, New Zealand, Peru, Philippines, Saudi Arabia, Seychelles, Singapore, St Vincent and the Grenadines, Taiwan, Tanzania, Turks and Caicos Islands (UK), Uganda, Uruguay, US, Vanuatu, Vietnam and Virgin Islands (UK).

Bank accounts in the following countries are not yet available with virtual or physical debit cards:

Afghanistan, Andorra, Antarctica, Austria, Belarus, Belgium, Brazil, Bulgaria, Burundi, Canada, Central African Republic, China, Croatia , Cuba, Cyprus, Czechia, Democratic Republic of the Congo, Denmark, Estonia, Finland, France, Georgia, Germany, Greece, Hungary, Iceland, India, Indonesia, Iran, Iraq, Ireland, Israel, Italy, Latvia, Lebanon, Libya, Lithuania, Luxembourg, Malaysia, Mali, Malta, Moldova, Monaco, Montenegro, Morocco, Myanmar, Netherlands, Nicaragua, Nigeria, North Korea, Norway, Pakistan, Palestinian, Territory, Poland, Portugal, Qatar, Romania, Russia, San Marino, Serbia, Slovakia, Slovenia, Somalia, South Africa, South Sudan, Spain, Sudan, Sweden, Switzerland, Syria, Thailand, Turkey, Ukraine, United Arab Emirates, United Kingdom, Vatican, Venezuela, Yemen, Zimbabwe

Once approved, you can use your virtual card before you receive your physical card. Please note that your Zenus Bank debit card is primarily a digital card, so you can start using your card for online purchases and payments as soon as your account is active. You will only receive a physical card if you request it.

Whether you can get a Zen Card, which is the Visa Infinite debit card, depends on your country of residence. Currently, we can only offer cards in a select number of countries:

Zenus Visa cards will be automatically issued in our licensed countries. Including: 
Argentina, Armenia, Bahamas, Belize, Bermuda, Cayman Island, Chile, Colombia, Dominican Republic, Ecuador, Egypt, Hong Kong, Jordan, Kazakhstan, Kenya, Kuwait, Mauritius, Mexico, New Zealand, Peru, Philippines, Saudi Arabia, Seychelles, Singapore, St Vincent and the Grenadines, Taiwan, Tanzania, Turks and Caicos Islands (UK), Uganda, Uruguay, US, Vanuatu, Vietnam and Virgin Islands (UK).

Bank accounts in the following countries are not yet available with virtual or physical debit cards:

Afghanistan, Andorra, Antarctica, Austria, Belarus, Belgium, Brazil, Bulgaria, Burundi, Canada, Central African Republic, China, Croatia , Cuba, Cyprus, Czechia, Democratic Republic of the Congo, Denmark, Estonia, Finland, France, Georgia, Germany, Greece, Hungary, Iceland, India, Indonesia, Iran, Iraq, Ireland, Israel, Italy, Latvia, Lebanon, Libya, Lithuania, Luxembourg, Malaysia, Mali, Malta, Moldova, Monaco, Montenegro, Morocco, Myanmar, Netherlands, Nicaragua, Nigeria, North Korea, Norway, Pakistan, Palestinian, Territory, Poland, Portugal, Qatar, Romania, Russia, San Marino, Serbia, Slovakia, Slovenia, Somalia, South Africa, South Sudan, Spain, Sudan, Sweden, Switzerland, Syria, Thailand, Turkey, Ukraine, United Arab Emirates, United Kingdom, Vatican, Venezuela, Yemen, Zimbabwe