One card, infinite possibilities

Your physical card should arrive within 10 calendar days after being requested through our application.

When your card has arrived, you can proceed with the activation by following the steps below:

1. Log in to the app
2. Swipe from right to left to get your physical card view.
3. Press the green button under the physical card that says "Activate it." Slide the activation process workflow and then press "Start."
4. Input the expiration date and the CVV code of the physical card and press "Continue."
5. Set up a new pin. This will be your physical card pin.
   
   Complete the biometrics authentication, and your card will be successfully authenticated.

To temporarily block your physical card, you must complete the following steps:

If your card is not working, please verify that you are not having one of the following issues: 

To request your physical card at a different address, you will have to change your main address. After changing your address, you can start the procedure to request a physical card. 

To update your physical card PIN, you need to complete the following steps: 

To replace your physical card, you must complete the following steps:

1. Log in to the app.
2. Swipe from right to left to get your physical card view.
3. Press the three dots located on the upper right side of the physical card.
4. Press the option "View Card Details."
5. Press 'Settings,' and you will be able to see an option that says "Request Card Replacement."
6. Select the reason why the card needs replacing and then press the green button that says "Continue."
7. A pop-up message will appear on the screen saying, "Your card will be permanently blocked and cannot be used." Press the green button that says "Accept."
8. Validate your shipping address.
9. Please read the terms and conditions.
10. Press the checkbox confirmation of terms and conditions.
11. Complete the biometrics authentication process. You will then see a screen saying, "Your replacement physical card request was successful."
    
    

You can apply for Zenus membership with our iOS and Android apps and can use our Online Banking to log in to your account on a desktop, laptop or mobile device. Online banking can be used to make payments or deposits, check balances or change your details.

To activate a card that was temporarily blocked, you must complete the following steps:

1. Log in to the app
2. Swipe from right to left to get your physical card view.
3. Press the three dots located on the upper right side of the physical card.
4. Press the option "View Card Details."
5. Press 'Settings' and you will be able to see an option that says "Active," which has a gray switch, please press it.
6. Press the green button that says "Unblock Card."
   
   Completing this process allows you to activate the physical card and use it immediately.

The reason why you will not able to see the physical card request icon may be the following:

• If you are located in a country where we cannot provide Visa card services.

The Zenus Visa Infinite card expiration date is printed on the back of the card. It is a two-digit code for the month and the last two digits of the year. The card will expire on the final day of the month printed on your card.