Question 1

What is Zenus Bank?

Accepted Answer

Zenus Bank is a regulated U.S. bank that enables financial institutions, fintechs, and businesses to access U.S. banking infrastructure through a single platform. Our solutions include accounts, payments, cards, foreign exchange, treasury services, and stablecoin capabilities designed for global scale.

Question 2

Is Zenus Bank a real bank?

Accepted Answer

Yes. Zenus Bank is a licensed U.S. financial institution, chartered in Puerto Rico, and operates under the regulatory oversight of the Office of the Commissioner of Financial Institutions (OCIF).

Question 3

Is Zenus part of the U.S. banking system?

Accepted Answer

Yes. Zenus is a regulated U.S. financial institution and participates in key U.S. and global payment networks under its own banking license.

Question 4

What makes Zenus different from other banks?

Accepted Answer

Zenus combines the strength of a regulated U.S. financial institution with modern API-first banking infrastructure. Rather than offering traditional retail banking, we enable financial institutions, fintechs, and platforms to embed U.S. banking capabilities directly into their own platforms. Our processor-agnostic architecture, global payment connectivity, and regulatory expertise help partners launch and scale financial services with a single integration.

Question 5

What is a “fully reserved” banking model?

Accepted Answer

Zenus operates a fully reserved banking model, meaning 100% of client deposits are held in reserve and are never used for lending. This ensures your funds are never lent out or at risk and can be accessed instantly when needed.

Question 6

What type of clients does Zenus serve?

Accepted Answer

Zenus Bank serves financial institutions, fintechs, enterprise platforms, payment providers, and businesses seeking access to regulated U.S. banking infrastructure, global payments, and embedded financial services.

Question 7

Does Zenus Bank serve retail clients?

Accepted Answer

No. Zenus exclusively serves institutional and corporate clients. We no longer onboard or maintain retail banking relationships.

Question 8

Do I need a U.S. entity to work with Zenus?

Accepted Answer

No. Eligible organizations can access Zenus' regulated U.S. banking infrastructure without establishing a U.S. entity. Availability depends on your business model, jurisdiction, and regulatory requirements.

Question 9

Can I open a business account remotely?

Accepted Answer

Yes. Zenus offers a fully digital application and onboarding process, allowing eligible businesses to submit documentation and complete verification without visiting a branch.

Question 10

Who can apply for a Zenus business account?

Accepted Answer

Zenus business accounts are available to eligible companies seeking access to U.S. banking services. Applications are assessed based on factors including the company's jurisdiction, ownership structure, industry, business activities, and expected account usage.

Question 11

Do I need a U.S. company to open a business account?

Accepted Answer

Not necessarily. Eligible international companies may apply without establishing a U.S. entity. Availability depends on the company's jurisdiction, ownership structure, business activities, and regulatory requirements.

Question 12

What documents are required to open a business account?

Accepted Answer

The documents required depend on your company, jurisdiction, and business activities. During the application process, you may be asked to provide: certificate of incorporation or other company registration documents; Articles of Incorporation or equivalent constitutional documents; proof of the company's registered and operating address; identification documents for directors, beneficial owners, and authorized signers; ownership and organizational structure information; business licenses or regulatory registrations, where applicable; and information about your business activities, expected account usage, transaction volumes, and source of funds. Additional documentation may be requested as part of our risk-based due diligence and compliance review.

Question 13

Are there any restrictions on who can open a business account?

Accepted Answer

Yes. Businesses must operate in supported jurisdictions and permitted industries and meet Zenus' legal, regulatory, and compliance requirements. Certain prohibited or higher-risk activities may not be supported, including unlicensed financial services, gambling, and other restricted business activities.

Question 14

Can I have multiple sub-accounts under one business?

Accepted Answer

Yes. Depending on your business needs, Zenus can create multiple sub-accounts for different projects, teams, or currencies.

Question 15

Can multiple employees access the business account?

Accepted Answer

Yes. Authorized users can be given access based on their responsibilities. Available roles, permissions, and approval controls depend on the account and platform configuration.

Question 16

How does Zenus protect my business account?

Accepted Answer

Zenus uses security controls including multi-factor authentication, encryption, access management, transaction monitoring, and fraud-prevention measures to help protect client accounts, funds, and information.

Question 17

Will I need to update documents after opening the account?

Accepted Answer

Yes. Zenus may periodically request updated company, ownership, identification, licensing, or financial information. You should also notify us promptly of material changes to your business, including changes in ownership, directors, authorized signers, address, activities, or regulatory status.

Question 18

What happens if my business information changes?

Accepted Answer

Please contact Client Services and provide updated documentation as soon as possible. Certain changes may require an additional review before they can be reflected on the account.

Question 19

How do I close my business account?

Accepted Answer

Please contact the Client Services team to inform them of your intention to close your business account and provide the reason for the closure. The Client Services team will coordinate with the internal departments to initiate and manage the account closure process.

Question 20

Do I need my own banking license to use Zenus corporate account?

Accepted Answer

No. Eligible businesses and financial institutions can leverage Zenus Bank's regulated infrastructure without holding their own banking license.

Question 21

Which payment rails does Zenus support?

Accepted Answer

Zenus provides access to multiple domestic, international, and digital payment networks through a single banking platform, including ACH, Fedwire, SWIFT, Book Transfers, Kinexys by J.P. Morgan, Visa B2B Connect, Card-to-Card transfers, USDC, and Foreign Exchange and multi-currency payment capabilities.

Question 22

Can I access multiple payment rails through a single API?

Accepted Answer

Yes. Zenus provides API-first banking infrastructure that enables partners to access accounts, payments, foreign exchange, stablecoin capabilities, card issuing, and multiple payment networks through a single integration.

Question 23

Can fintechs and financial institutions integrate Zenus payment rails into their platforms?

Accepted Answer

Yes. Our API-driven payments infrastructure allows seamless integration, enabling financial institutions and corporates to process transactions directly from their platforms.

Question 24

Can I access global rails without a U.S. entity?

Accepted Answer

Yes. Zenus provides access to U.S. payment infrastructure and global rails without requiring partners to be incorporated in the U.S.

Question 25

How can organizations leverage stablecoin capabilities through Zenus?

Accepted Answer

Zenus enables qualifying clients to send, receive, deposit, and withdraw USDC through a regulated U.S. banking environment integrated directly with Circle. Clients integrate once with Zenus and can access stablecoin capabilities alongside traditional payment rails through a single platform.

Question 26

Do I need to integrate directly with Circle?

Accepted Answer

No. Zenus has already integrated with Circle, so clients only need to integrate with Zenus. Through a single API integration, organizations can access USDC capabilities together with accounts, payments, foreign exchange, cards, and other banking services without managing a separate Circle integration.

Question 27

Can I use stablecoins alongside traditional payment rails?

Accepted Answer

Yes. Through a single Zenus integration, eligible clients can access USDC capabilities alongside ACH, Fedwire, SWIFT, Visa B2B Connect, Kinexys by J.P. Morgan, and other supported payment rails, allowing them to orchestrate both traditional and digital payments from one platform.

Question 28

Why are organizations exploring stablecoin-enabled treasury infrastructure?

Accepted Answer

Modern treasury organizations increasingly require faster settlement, more responsive liquidity movement, global operational flexibility, and infrastructure capable of supporting continuously operating digital commerce. Stablecoin-enabled banking capabilities can help organizations accelerate treasury movement, improve settlement responsiveness, modernize liquidity operations, reduce friction across global payment activity, support embedded financial workflows, and improve treasury agility across international operations.

Question 29

How does Zenus simplify international payments?

Accepted Answer

Zenus combines global payment rails with integrated foreign exchange capabilities, allowing organizations to send payments in supported currencies while benefiting from transparent pricing, competitive exchange rates, and streamlined cross-border settlement.

Question 30

Why does FX transparency matter for treasury and finance teams?

Accepted Answer

Many international payment environments still operate with limited visibility into spreads, execution timing, intermediary impacts, and final settlement outcomes. Zenus provides real-time visibility into exchange rates, transaction details, timing, and payment outcomes before execution, helping treasury and finance teams make faster, more informed decisions while reducing uncertainty across international payment operations. Because modern treasury management requires more than conversion — it requires precision, visibility, and control.

Question 31

How does Zenus reduce friction in cross-border operations?

Accepted Answer

Traditional international payments often involve multiple intermediaries, forced currency conversions, inconsistent execution visibility, multiple provider agreements, and fragmented banking relationships. Zenus streamlines global payment operations through a unified digital banking platform designed to simplify international value movement, reduce operational complexity, and improve efficiency across payment and treasury workflows.

Question 32

Is Zenus building beyond traditional foreign exchange?

Accepted Answer

Yes. Today, Zenus provides modern FX and multi-currency payment capabilities designed for globally operating organizations. Our long-term vision extends toward a broader exchange ecosystem supporting treasury optimization, intelligent liquidity movement, embedded exchange capabilities, stablecoin interoperability, programmable financial workflows, smart routing intelligence, and future forms of global value exchange.

Question 33

How long are FX quotes valid?

Accepted Answer

Zenus provides extended foreign exchange quote windows with competitive pricing. Quotes remain valid for up to two hours, allowing treasury teams additional time to review and approve transactions before execution.

Question 34

How does Zenus support embedded finance and platform-based business models?

Accepted Answer

Modern financial experiences increasingly require exchange capabilities to operate directly within digital platforms, applications, treasury systems, and customer workflows. Zenus is creating an API-driven exchange infrastructure designed to support embedded finance, automated treasury operations, fintech ecosystems, and programmable payment experiences. This allows organizations to integrate global exchange capabilities directly into the environments where financial activity already occurs.

Question 35

What is SWIFT?

Accepted Answer

SWIFT is the world's leading international financial messaging network, enabling banks to securely send and receive cross-border payment instructions.

Question 36

Does Zenus support international SWIFT payments?

Accepted Answer

Yes. Zenus supports both incoming and outgoing SWIFT transfers, enabling clients with global reach for cross-border transactions.

Question 37

Which countries can I send SWIFT payments to?

Accepted Answer

Zenus supports international payments through the SWIFT network to more than 180 countries and territories.

Question 38

Can I track my SWIFT payments?

Accepted Answer

Yes. Zenus provides payment visibility and transaction tracking throughout the payment lifecycle.

Question 39

What is ACH?

Accepted Answer

The Automated Clearing House (ACH) network is a U.S. payment system used for electronic bank-to-bank transfers, including payroll, vendor payments, recurring payments, and direct deposits.

Question 40

What can ACH payments be used for?

Accepted Answer

ACH is commonly used for payroll, vendor payments, customer refunds, direct deposits, recurring billing, and business-to-business payments.

Question 41

Can clients automate payroll and payments using U.S. ACH?

Accepted Answer

Yes. Companies can use U.S. ACH payments to process payroll, vendor payments, and recurring transactions efficiently.

Question 42

What is Fedwire?

Accepted Answer

Fedwire is the U.S. Federal Reserve's real-time gross settlement system for high-value domestic payments.

Question 43

When should I use Fedwire?

Accepted Answer

Fedwire is best suited for high-value transfers, time-sensitive payments, treasury operations, and corporate settlements.

Question 44

What are the differences between Fedwire and U.S. ACH?

Accepted Answer

Fedwire supports instant, high-value payments within the U.S., typically used for urgent or large transactions. U.S. ACH is batch-processed and lower-cost, suited to domestic payments, payroll, and vendor payments.

Question 45

What is Kinexys by J.P. Morgan?

Accepted Answer

Kinexys by J.P. Morgan is a blockchain-based payment network that enables near real-time settlement for eligible cross-border transactions. Through Zenus, clients can access Kinexys alongside traditional payment rails from a single banking platform.

Question 46

What are the benefits of using Kinexys?

Accepted Answer

Kinexys supports near real-time settlement, 24/7 payment availability, improved liquidity management, programmable payment workflows, and greater operational efficiency for cross-border payments. Availability depends on the destination network and eligibility requirements.

Question 47

How do I access Kinexys through Zenus?

Accepted Answer

Eligible clients can access Kinexys through the Zenus Banking Portal or integrate it directly into their applications using Zenus APIs, alongside other supported payment rails and banking services.

Question 48

How is Kinexys different from traditional cross-border transfers?

Accepted Answer

Unlike traditional wire transfers, which operate during banking hours and may involve multiple intermediary banks, Kinexys supports near real-time settlement on a blockchain-based payment network. This can improve payment speed, operational efficiency, and liquidity management for eligible cross-border transactions.

Question 49

What is Zenus Bank’s role in global card issuance?

Accepted Answer

Zenus Bank is a regulated U.S. bank and Visa Principal Member that enables financial institutions, fintechs, and businesses to launch Visa card programs. Through our BIN Sponsorship and issuer services, partners can issue branded USD Visa cards without becoming a bank themselves.

Question 50

What is BIN Sponsorship?

Accepted Answer

BIN Sponsorship gives regulated companies access to Zenus' Visa BINs and regulatory infrastructure, allowing them to issue cards under their own brand without needing a banking license.

Question 51

Do I need a U.S. entity to issue cards through Zenus?

Accepted Answer

No. Eligible organizations can launch card programs through Zenus without establishing a U.S. legal entity. Availability depends on your business model, jurisdiction, and regulatory requirements.

Question 52

Is Zenus Bank a Visa Principal Member?

Accepted Answer

Zenus Bank is a Visa Principal Member, allowing us to sponsor card programs and provide direct access to Visa’s global payment network.

Question 53

What types of cards can be issued?

Accepted Answer

Partners can launch physical and virtual Visa cards, including prepaid, debit, credit, payroll, commercial, purchasing, and other program types, subject to approval.

Question 54

Can I issue tokenized cards?

Accepted Answer

Yes. Cards can be provisioned to Apple Pay and Google Pay via secure tokenization.

Question 55

Are the cards usable worldwide?

Accepted Answer

Yes. Zenus-issued cards are accepted globally wherever Visa is supported.

Question 56

Can cards be customized with my brand?

Accepted Answer

Partners can customize Visa card design and packaging to reflect your brand identity, subject to Visa brand guidelines and program approval.

Question 57

How does Zenus ensure compliance in card issuance?

Accepted Answer

Zenus embeds KYC/KYB, AML screening, and sanctions checks across onboarding and transactions to meet U.S. and global regulatory standards.

Question 58

What fraud prevention tools are included?

Accepted Answer

Real-time risk scoring, behavioral monitoring, and automated alerts protect against fraud at every stage.

Question 59

Do I have to use Zenus’ card processor?

Accepted Answer

Zenus operates a processor-agnostic model allowing business to integrate with any payment processor of their choice, providing maximum flexibility.

Question 60

What is embedded banking?

Accepted Answer

Embedded banking allows businesses to integrate payment capabilities directly into their platforms through APIs, eliminating the need to build and maintain complex, costly payment infrastructure.

Question 61

What are Zenus Embedded Accounts?

Accepted Answer

Zenus Embedded Accounts enable financial institutions, fintechs, and platforms to offer dedicated U.S. bank accounts to their customers through a single API integration. Each account is issued by Zenus and can be used to receive, hold, and send funds while remaining fully integrated into your platform.

Question 62

Who can open a Zenus Embedded Account?

Accepted Answer

Embedded Accounts are available to eligible financial institutions, fintechs, payment providers, and enterprise platforms that require scalable access to regulated U.S. banking capabilities.

Question 63

Do I need a U.S. entity to use Embedded Accounts?

Accepted Answer

No. Eligible organizations can access Zenus' U.S. banking infrastructure without establishing a U.S. legal entity.

Question 64

Are Zenus Embedded Accounts real bank accounts?

Accepted Answer

Yes. All virtual accounts are backed by Zenus’ fully reserved banking infrastructure and issued under its U.S. banking license.

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