If you need to temporarily block your virtual card, log in to your account, click on the three dots at the top right corner of the card, and select 'block'. The same steps apply if you would like to unblock your virtual card.
Managing your card
How can I change the name on my Zenus card?
The name that appears on your Zenus debit card is the same as it appears on the identity documentation you provided during your application process. You can contact Client Services to request the change. Some documentation may be required to proceed with your request.
How can I replace/change my card number?
To replace/change your virtual card number, please follow the steps below:
1. Log into the app.
2. Swipe the card to the left.
3. Click the three dots located in the top right corner of the card.
4. Click 'view card details'.
5. Click on 'settings'.
6. Select 'request card replacement'.
7. Classify the card as expired, lost, or stolen.
8. Confirm the card change request.
9. Complete biometric secure process.
10. The process is now complete. A pop-up message will appear confirming the action; click 'accept' to finish.
What are the VISA benefits available for me?
To know more about the VISA benefits available for you please Click here and you would be able to navigate the VISA Benefit Portal where you can obtain information regarding the Visa infinite benefits.
How can I replace/change my card number? (1)
To replace/change your virtual card number, please follow the steps below:
1. Log into the app.
2. Swipe the card to the left.
3. Click the three dots located in the top right corner of the card.
4. Click 'view card details'.
5. Click on 'settings'.
6. Select 'request card replacement'.
7. Classify the card as expired, lost, or stolen.
8. Confirm the card change request.
9. Complete biometric secure process.
10. The process is now complete. A pop-up message will appear confirming the action; click 'accept' to finish.
How can I replace/change my card number? (2)
To replace/change your virtual card number, please follow the steps below:
1. Log into the app.
2. Swipe the card to the left.
3. Click the three dots located in the top right corner of the card.
4. Click 'view card details'.
5. Click on 'settings'.
6. Select 'request card replacement'.
7. Classify the card as expired, lost, or stolen.
8. Confirm the card change request.
9. Complete biometric secure process.
10. The process is now complete. A pop-up message will appear confirming the action; click 'accept' to finish.
What do I do if I forgot my PIN number?
In the event of your Zenus Infinite Debit Card being locked due to entering the wrong PIN multiple times, you will need to contact the Visa debit card helpline to request a PIN reminder.
How do I activate a physical card?
Your card arrives inactive. You will be able to activate the card via your app.
Zen members will be able to activate the card once they receive it in one of the following ways:
Zenus website: Sign in to your account and search for activate new card.
Mobile app: Activate your card in the mobile app.
Phone: Typically, your new card will include a sticker with a toll-free number to use for activation.
How do I activate Virtual Zenus card?
Virtual cards do not need to be activated manually, once the account is approved it is ready to use.
Get in touch with us
If you're looking to learn more about us, have already applied or you're already a client, we're here to help.
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