Try a different WiFi network or mobile internet connection. Please note you will not be able to use the Zenus App or Online Banking by using a VPN or proxy connection. We need to confirm your location in order to comply with regulations set out by our regulators.
Technical issues
How to re-enroll your voice for your passphrase
To re-enroll your voice as a Zenus Bank member you can go to your app and set a passphrase following the step below:
Step 1. Log in to your Zenus Bank app, ensuring your location is enabled.
Step 2. Navigate to More Options by clicking on the three dots on the bottom left-hand side to see the options below.
Step 3. Click on “Voice retraining” and then click on “Begin voice Enrollment” to start.
Step 4. Verify your identity with facial recognition by clicking on “Take Picture”.
Step 5. Record your passphrase “I approve this transaction” by clicking start and slowly repeating the sentence three times.
Step 6. Congratulations! You have now re-enrolled your voice and can use your updated passphrase to make payments
If you encounter any problems during the process, please do not hesitate to reach out to Client Services through our support site at https://support.zenus.com/ or email us at Clientservices@zenus.com or by phone at 1-833-936-8711. Client service agents are available Monday-Friday 9 am-6 pm AST.
How to set up my contactless payments for Androids devices?
You can use the steps below to use as a reference on how to set up Zenus Contactless Payment. You will need to set your Zenus card as the default option for contactless.
Step 1. Log in to your Zenus Bank app, ensuring your location is enabled.
Step 2. Slide from right to left to see the virtual card. Tap the three dots located at the top right corner of the card and select "View Card Details".
Step 3. Select "Setting" located below the card image.
Step 4. Turn on the "Contactless Payments" option.
Step 5. Turn on the "Default card for contactless payments" option.
Step 6. Confirmation that the contactless has been set up.
If the steps provided do not work, please go to your
Android settings. In the 'contactless settings', mark Zenus as default.
If you encounter any problems during the process, please do not hesitate to reach out to Client Services through our support site at https://support.zenus.com/ or email us at Clientservices@zenus.com or by phone at 1-833-936-8711. Client service agents are available Monday-Friday 9 am-6 pm AST.
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