How can we help you?

You don't need to do anything if you are expecting a large amount of money. As we review transfers on a case-by-case basis, there's no way to know what information we’ll need until we've received the transfer. Sometimes, we’ll ask you about your relationship to the sender, where the money came from, and the purpose of the transfer. This is a regulatory requirement, and it helps us to make sure that our services are safe and secure for everyone.

How long it takes for your recipient to receive funds depends on how they were sent.

Zen Transfers, transfers to other Zenus clients are free of charge and instant. 

ACH payments are not instantaneous, they are processed in batches by all the banks in the network, usually three times a day with a 3pm AST daily cut off. Domestic ACH payments should arrive within 1-2 business days, international payments can take longer. 

SWIFT/Wire transfers are sent electronically and should arrive 3 to 5 business days.

In both cases transfers may be delayed if further information is required or details need to be checked.

To be able to receive funds on your account is important that you have the account in an active status. To active your account you have to log in for the first time after your application has been approved.