If an ACH payment to a Zenus account has been declined you will need to contact the bank from which the payment was made. When a bank declines an ACH payment it may be because the bank account details were incorrect or there was insufficient funds in the account.
ACH payments
What is an ACH payment?
An ACH payment is a form of electronic bank-to-bank payment made in the US via the Automated Clearing House (ACH) network. You can make ACH payments with Zenus to cost-effectively pay funds to accounts in the US. ACH payments are considered domestic US transfers, which allows clients to transfer between US bank networks.
Problems making an ACH payment
If you are having challenges making an ACH payment check you have all the correct bank account information. ACH payments can only be made to other US banks. If you are trying to make a payment to a non-US bank you will need to select the SWIFT/Wire payment service. If you're paying another Zenus client why not try making a Zen Transfer, they're free of charge and instant.
If you need more assistance, please contact Client Services. Use our online form, select "Problem with a ACH or SWIFT payment" and we'll be happy to help
My ACH payment was declined. What can I do?
If your ACH payment has been declined by Zenus please contact Client Services using our online form. Select 'Problem with an ACH or SWIFT payment' and we'll be happy to look into it for you.
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