How can we help you?

If your Zenus debit card is stolen or lost, the first thing you need to do is to freeze your card. Then proceed to contact Visa via telephone. Via their website you can select the country from which you are calling and it will give you the number to call. It is a 24/7 customer service line so feel free to call at any time. They will deactivate your card and they can get in contact with us at Zenus to supply you with a new card.