If the bank or the ATM owner advises you to contact Zenus, please contact us for further assistance.
Zenus cards are used with a 4 digit PIN. If the ATM is asking you to enter a 6 digit PIN, please enter your 4 digit PIN and the system should accept it.
Please contact the Zenus support team straight away so we can help. We’ll need you to fill out a chargeback form with all of the details about the ATM, bank, and transaction. Our support team will be able to provide more information about the process.
If you're looking to learn more about us, have already applied or you're already a client, we're here to help.
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