What can we help with?

No, sorry, we do not offer junior accounts at the moment.

No, there is no requirement to make a deposit to open an account or hold a minimum deposit in your account. You will however need to make sure your monthly account fee is paid and that there is regular activity on the account, otherwise we will close your account.

For now we are only offering personal account membership, but have business, corporate and institutional accounts on the way.

Please sign up on our website to find out more.

There is a non-refundable $50 application fee for a Zenus account. This is payable whether you are approved for an account with us or not. We charge this fee to cover the costs we incur in doing the required regulatory checks for each application.

Zenus Bank allows you to open one Personal account alongside a Corporate or Business account, but it is not possible to hold more than one Personal account. This is mainly due to our regulatory obligations.

Zenus uses institutional bank rates for currency exchange. We charge a small mark up dependent on whether the transaction is made during or outside market hours. Please read our Charges and Fees page for the latest information. 

Yes, you can manage your virtual debit card from within our Apps or Online Banking.

There is the functionality to see your card details, security code and to activate or block your card. We will use your voice or facial ID to authorize this access. 

To get to these settings from the app you need to:

Log in to the Zenus app, swipe your Bank account "card" to the left to show your virtual card.  Select the three dots icon to access the controls to block your card or view your card details. 

To block your card select Lock card. When you do so you will see a message. Select Lock Card.

To activate or lock your card select View card details and Settigs. There you will see switch, to activate or lock your card. When you do so you will see a message. Select Lock Card.

At the moment it's only possible to have one virtual debit card and one physical debit card with your Zenus membership. They have different card details but are both linked with the same Zenus Bank account. 

There is a non-refundable $50 application fee for a Zenus account. This is payable whether you are approved for an account with us or not. We charge this fee to cover the costs we incur in doing the required regulatory checks for each application.