Cookie Policy


What are cookies? 

A cookie is a small file, typically of letters and numbers, downloaded on to a device when the user accesses certain websites. Cookies allow a website to recognise a user’s device. For more information see www.aboutcookies.org

We use Javascript, which is a commonly used technology on the internet, to detect and manage these settings. If your browser does not support Javascript you may manage your cookie preferences through your web browser security settings. 

How we classify our cookies

Cookies and the technology that uses them vary significantly between websites so it is important that you understand how we classify cookies that we use on our website and banking applications (the “Website”).

Zenus cookies 

Zenus cookies are “first party cookies”, that is to say that these are cookies set by our Website and other domains within our control. These cookies are required for you to access and use the Website and our banking applications. They also allow us to monitor the anonymous use of our services. We do not share any of your data collected by the cookies with any third party.

Zenus cookies do not: 

  • Gather information that may be used to advertise to you on our Website or any other third party websites;
  • Send you targeted advertisements on any other third party websites; 
  • Provide information to other third-party companies such as social networks about your visit to our Website; 
  • Supply advertising agencies and networks with information about you so that they can present you with advertisements whilst visiting other third-party websites.

Zenus cookies will: 

  • Enable you to complete our account application process and for us to know how far you have got if you leave and return to your application;
  • Remember your login details; 
  • Ensure our Website looks consistent for you; 
  • Allow you to interact with the services that we offer such as initiating the Chat or Client Service Support on the Website; 
  • Allow us to make sure our services work more effectively by monitoring visits and performance and errors. We achieve this through internal systems and Google Analytics when you visit our Website. 

Please note that Zenus Cookies are essential for you to use fully utilise our Website, application process to enable us to offer you with our banking services. If you do not accept these cookies to be used or set your browser settings such that it does not accept Zenus Cookies, then you may not be able to access or use some of the Website functionalities, nor will we be able to provide you with our services.

Other cookies 

Other cookies are third party cookies presented by companies with whom we work as part of our marketing initiatives. Most of these ‘other cookies’ are used to measure the effectiveness and performance of our advertising and display banners and on third party websites. None of these cookies use any data that could be used to personally identify you.

The third parties that we use and the purpose of their tracking can be seen in the table below.

Vendor Policy Purpose 
Facebook Facebook cookie policy  Facebook cookies are used to provide a more engaging social experience on their social network and to track and improve our advertising by ensuring advertisements are being shown to the right people. 
Google Google cookie policyGoogle cookies are used by us to improve your experience with their services and to track and improve our advertising by ensuring advertisements are being shown to the right people. 
Google Tag Manager Google Tag Manager Google Tag Management is a platform we use to deploy and manage cookies and tags. 
Google Analytics Google Analytics The Google cookie allows us to track user activity to improve website experience. 
Hotjar Hotjarr policy Hotjar uses cookies to track online behaviour to improve website experience. 
LinkedIn LinkedIn cookie policyLinkedIn cookies are used by us to improve your experience with their services and to track and improve our advertising by ensuring advertisements are being shown to the right people. 
Twitter Twitter policy Twitter cookies are used by us to improve your experience with their services and to track and improve our advertising by ensuring advertisements are being shown to the right people. 

Other cookies will: 

  1. Measure the effectiveness of our advertising initiatives 
  1. Provide information to our partners about your visit to their Website 
  1. Gather information that may be used to advertise to you on other third-party websites 
  1. Send targeted advertisements to you on third party websites 

We do not guarantee that the lists of ‘Zenus cookies’ and ‘Other cookies’ set out above are up-to-date but we will use our reasonable endeavours to notify you of any changes.

Flash cookies 

We also use flash cookies to remember your username, whether you are using a “live” or “demo” trading account and your language settings when you login to your trading account. Flash cookies are also known as “local shared objects” and used to personalise your user experience. Whilst you do not require flash cookies to use or access our website or the next generation platform, flash cookies will help enhance your user experience. 

​Find more information on how to remove Flash Cookies from your computer. 

Cookie preferences 

We use cookies to detect and store your cookie preferences. However, if you remove this cookie when you clear your cookie cache, we will be required to ask you to update your preferences again. We will also periodically ask you to reconfirm your cookie preferences with us. Cookies are set at a device level. This means we will ask you to set your preferences if you visit our Website from a different device.

Further reading 

Useful information about cookies can be found at: 
​ www.allaboutcookies.org 

Cookielaw.org
​Information on international cookie and personal data requirements can be found on the Cookie Law website: www.cookielaw.org